Introducing Faster, Easier Check-in with Phreesia
Check in Before Your Visit!
At RCIPS, our first priority is to serve you and your family with excellent healthcare. We’ve been paying close attention to feedback gathered through our post-appointment surveys and are actively working to improve our systems to better meet the needs of our patients. Now, we are excited to announce our partnership with Phreesia, a digital check-in platform designed to streamline and simplify your clinic or telehealth visit.
Phreesia leverages innovative technology to improve the patient experience in a healthcare setting. At River Cities Interventional Pain Specialists, this means implementing a new system that will allow you to complete your appointment check-in, paperwork, and health questionnaires on your own device from wherever is most convenient for you. You spend less time in the waiting room and more time getting the care you need.
Phreesia has been rated #1 in Patient Intake Management by KLAS in 2022 and Best in KLAS four years running.
This new feature will be a phased implementation beginning with our clinical practice, River Cities Interventional Pain Specialists. For more information, please contact clinic or send a secure message through your Patient Portal.
What is Changing
You will receive everything you need to prepare for your appointment via text message or email. This means that you will be able to see what paperwork you need to complete in advance of your appointment and if we need any extra information from you to get ready. Then, you will be able to complete everything from your own device.
How it Works
Three days before your next appointment, you will receive a text message or email with a link to your personalized Phreesia invitation. When you receive the message, click the link and follow the prompts. There is no enrollment, registration, or password required!
FAQs: Frequently Asked Questions and Answers
Q: What is Phreesia?
Phreesia gives healthcare organizations a suite of applications to manage the patient intake process, including mobile registration. Mobile check-in allows patients to complete paperwork prior to arriving for their scheduled visit on any smartphone, tablet or computer from the privacy of their own home.
Q: Why is River Cities Interventional Pain Specialists partnering with Phreesia?
Phreesia will allow our providers and care teams to focus on what matters most: your health. We want to ensure your appointment goes as smoothly as possible. Phreesia will help us make sure we have the most up-to-date health information, so you can spend more time discussing your healthcare needs with your provider and less time in the waiting room.
Q: Is the Phreesia system secure?
Yes. Phreesia provides industry-leading privacy and security for our patients’ data. They are held to the same standards as NWPC related to protecting your and your family’s information. All patient information accessed through Phreesia is protected by industry standard safety protocols, including TLS (256-bit AES keys) while data is transferred to Phreesia’s data centers. Patient data is encrypted and stored in a highly secured data center protected by multiple layers of physical and digital security. The security of all Phreesia networks is monitored by intrusion detection systems that are staffed 24/7 by trained security professionals. Phreesia is HITRUST-certified, SOC 2-certified, and PCI Level 1-compliant.
Phreesia does not sell, rent, use, or otherwise disclose patient health information without patient authorization. Under the Health Insurance Portability and Accountability Act (HIPAA), Phreesia is defined as a “business associate,” which is an individual or entity that is not a member of NWPC’s workforce and performs certain functions involving the use or disclosure of protected health information (PHI) on behalf of the covered entity. As a business associate, Phreesia is subject to, and committed to, all applicable HIPAA privacy and security requirements.
For additional information about Phreesia’s security, visit https://www.phreesia.com/patient-privacy.
Q: What do I do if I do not have a mobile device or computer?
No problem! We will have devices available for patients to check-in, and our front desk staff can help if you need assistance.
Q: Is Phreesia part of my "My Health Record" account?
No. You will only need to access Phreesia when you come in for an appointment or have a telehealth visit. “My Health Record” will not change.
Q: Do I need to use the Phreesia system for every appointment?
Yes. But once you have completed the initial registration process in the system, your data will be saved and each subsequent check-in will include only what is needed per visit making check-in much quicker.
Q: Do I need to download an app to my mobile device?
No. There is no app – you simply click the link provided in the text message or email. This allows you to securely answer any registration and medical questions necessary for your appointment.
Q: What do I do if I delete or lose the message with my check-in link?
You will receive the link via email or text message three days before your scheduled appointment. If you do not complete your patient intake, you will receive the link again 24 hours before your appointment, and again 1 hour before your appointment.
Q: What happens if I cannot complete my registration prior to my appointment?
That’s okay! If you have not completed your registration before the visit, see one of our front desk staff and they will be happy to send you a new link. Don’t worry, Phreesia saves information you entered previously so you won’t have to start over.
Q: I don't understand my balance. What do I do?
Please give our business office a call if you have any questions about your balance. Our hours are Monday-Friday, 8 AM – 5 PM. The number is 318-797-5848 option 4.
Q: Why am I being asked to put a credit card on file?
This is an option to make the payment process easier. Phreesia’s secure system can store your payment information for future appointments. You always have the option to decline this service.
Q: Why do I see advertisements after check-in?
At the end of your online registration, you will be presented with an opportunity to view advertisements related to healthcare.
These advertisements are not endorsed, sponsored, or affiliated in any way with River Cities Interventional Pain Specialists.
To opt-out of seeing advertisements, please click “I decline” on the screen at the end of your registration. If you have already registered and wish to decline future advertisements, please email [email protected].
Q: What if I have more questions?
You can speak with any receptionist in the clinic or send a secure message through the Patient Portal.