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Payment Options
We believe that cost questions shouldn't stand between you and the care you need. Our goal is to be as transparent as possible about your financial responsibilities so that billing is never a surprise. Below is a plain-language summary of how payments work at RCIPS, including what to expect at check-in, how we handle copays and balances, and what to do if you need help with a payment plan.
ACCEPTED PAYMENT METHODS
For your convenience, we accept the following payment methods:
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Cash
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Personal check
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Please note: a $35 service charge applies to all returned checks. Patients with a returned check history may be required to pay by cash or card only.
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Most major credit and debit cards
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Online bill pay through your patient portal at mycw216.ecwcloud.com
WHAT TO EXPECT AT CHECK-IN
Copays, Deductibles, and Cost-Sharing
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Your copay, deductible, and any other cost-sharing amounts (co-insurance) are collected at check-in before your appointment. Please be prepared to pay at the time of your visit. If you're unsure what your out-of-pocket responsibility will be, we recommend contacting your insurance company before your appointment — they can tell you your current deductible balance, copay amount, and any procedures that may require separate authorization.
âš It is the patient's responsibility to understand the terms of their insurance plan. If you have questions about your coverage, your insurance company's member services line is the best place to start.
Balances After Insurance
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After your insurance processes a claim, any remaining balance that is your responsibility will be reflected in a statement mailed to your address on file. You can also pay your balance online through the patient portal at any time. If your insurance denies a claim or leaves an unexpected balance, please contact your insurance company directly to understand why — and then reach out to our billing team if you need further help at (318) 797-5848, option 4.
PAYMENT PLANS
We understand that medical expenses can be unexpected and that some patients need flexibility to manage their balance. If you're unable to pay your full balance at once, please contact our billing department at (318) 797-5848, option 4 before your account becomes overdue. A financial representative can work with you to establish a reasonable payment arrangement that keeps your account in good standing.
Proactive communication with our billing team goes a long way. Reaching out early gives us more options for finding a solution that works for you.
SELF-PAY PATIENTS
If you do not have insurance, or if your current plan is not one we participate with, you may be eligible for a self-pay arrangement. Self-pay accounts are reviewed and approved on a case-by-case basis by our management team. A Good Faith Estimate of costs will be provided before services are rendered, and you'll receive a receipt upon payment. Please speak with our billing team to discuss your options.
A note about your insurance policy
Your insurance policy is a contract between you and your insurance company — RCIPS is not a party to that contract and cannot guarantee how your insurer will process or pay a claim. If your insurance denies coverage for a service you received, you remain responsible for the full balance due. Our billing team is happy to assist with claim questions and to provide documentation your insurer may request, but final coverage decisions are made by your insurance company, not ours.
If you have any questions about your financial responsibilities before your appointment, please don't hesitate to call us. We'd much rather help you understand the costs upfront than leave questions unanswered.
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